Please follow these steps:ġ- Download the latest HP* driver from this link and save the file on the computer: Intel® Video Driver 27.20.100.9664 Rev.WĢ- Disconnect from the internet to make sure the driver will not be automatically updated by Windows.ģ- Right-click the Windows Start button. Since the driver or software for your Intel® component might have been changed or replaced by the computer manufacturer (OEM) and OEM drivers are handpicked and include customized features and solutions to platform-specific issues, the usual recommendation is to use the OEM driver as the first option. In order to discard issues related to previous driver updates and installation processes, we would like to recommend a clean installation of the graphics driver. To upload and attach a file, use the " Drag and drop here or browse files to attach" option below the response textbox. txt file), please attach it to your reply. To save your scan, click Next and click Save.Click the menu where it says " Summary" to change to " Detailed View". The Intel® SSU defaults to the " Summary View" on the output screen following the scan. Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information.Download the Intel® SSU and save the application on your computer.HDMI-to-HDMI)?ĥ- Is the behavior happening when the system is plugged into power source, when using only battery, or with both?Ħ- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system. If it is occurring with both OS, do you have dual boot OS or did you update from Windows 10 to Windows 11? Please provide details:ģ- Is the "flickering problem" happening in the BIOS screen or only within Windows?Ĥ- Is this happening only with the built-in display or also if you test using an external display using a straight-through connection (e.g. Is this correct? Could you please confirm what the driver version was that you installed and "triggered the issue"?Ģ- Just to make sure, is the problem occurring with Windows* 10, Windows* 11, or with both operating systems (OS)? In order to understand better the scenario and review this further, could you please provide us with the following details?ġ- We understand that the issue started after "updating the driver". Hello you for posting on the Intel® communities.
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